Frequently Asked Questions

How long does delivery take?

Within Saudi Arabia, estimated times from order confirmation: Riyadh: 24–72 hours; Jeddah, Taif and Dammam: 48–72 hours; Other cities: 3–5 business days. International delivery times vary by destination. Details are in the Shipping & Delivery Policy.

Do you deliver outside Saudi Arabia?

We ship across Saudi Arabia and to selected international destinations. Available destinations and shipping fees are shown at checkout.

How much is shipping?

Within Saudi Arabia: SAR 25 per order. Free shipping on orders over SAR 400 inside Saudi Arabia, and delivery inside Saudi Arabia is also free while a free-shipping offer is running. For international destinations, the fee is shown at checkout when you choose the country and free shipping does not apply.

How do I track my order?

From the My Orders page in your account, where the order status and tracking details appear once available.

Can I change the address or cancel my order?

Yes, before it ships: contact us as soon as possible with your order number. After shipping, the Return & Exchange Policy applies.

Which payment methods are available?

The available payment methods are shown on the checkout page.

Is payment secure?

Yes. Online payment is completed on the secure page of our approved payment service provider; Livyra Blossom does not see or store your full card details. See the Payment Policy.

Do prices include VAT?

Yes, for personal purchases all prices are in Saudi riyals and include 15% VAT. If you request a business tax invoice at checkout, the listed prices exclude VAT and 15% VAT is added; the total including VAT is shown before you pay.

I paid but my order is not confirmed. What should I do?

If the payment shows as pending, the order updates automatically within a few minutes; please do not pay again. If it stays pending, contact us with your order number.

Where do I enter a discount code?

On the checkout page under "Have a discount code?"; the discount is applied to the total before you pay.

Can I combine a discount code with a running offer?

One code is accepted per order, and codes are not combined with a running offer or package unless this is stated explicitly. The checkout page explains why a code was not accepted.

What happens to the offer if I return part of my order?

The refund is recalculated according to the offer terms, as explained in the Return & Exchange Policy.

Is the product suitable for sensitive skin?

We recommend a patch test on a small area of skin before first use, and checking the ingredient list on the product page if you have a known allergy. Stop using the product if any irritation appears.

Where is the product made?

It is made in the Kingdom of Saudi Arabia.

When will I see results?

Results vary from person to person depending on skin type and consistent use. The product is a skincare preparation, not a medical product.

What is the return window?

7 days from the date of receipt for unopened products with the original seal intact.

Can I return an opened product?

For hygiene reasons opened products cannot be returned, unless the product was defective or damaged on arrival or is not what you ordered.

How are refunds made?

To the same payment method used for the order, after the returned product has been inspected.

Do I need an account to buy?

No, you can check out as a guest. An account lets you follow your orders and write reviews.

How do I write a review?

From your account, open a delivered order and choose "Write a review". You can add two optional before-and-after photos. Reviews are moderated before publication, and an edited review goes back into moderation.

Will my photos be used in advertising?

No. Publishing your review on the product page does not give us the right to use it in advertising; that would need your separate consent.

• E-mail: info@livyrablossom.com
• Customer Care and Orders: +966 59 673 5292 — WhatsApp
• Complaints and Escalations: +966 54 249 1045
• Riyadh, Kingdom of Saudi Arabia