Store policies

Shipping & Delivery Policy

This policy explains where we deliver, what shipping costs, when your order arrives and how to follow it. It forms part of our Terms & Conditions.

Last updated

Delivery coverage

We ship across Saudi Arabia and to selected international destinations. Available destinations and shipping fees are shown at checkout.

Within Saudi Arabia we deliver to all regions. The international destinations currently available are: United Arab Emirates, Bahrain, Kuwait, Oman, Qatar. If your country is not in the country list at checkout, we cannot ship there yet.

Shipping fees

Within Saudi Arabia

  • Shipping costs SAR 25 per order.
  • Free shipping on orders over SAR 400 inside Saudi Arabia, and inside Saudi Arabia while an announced free-shipping offer is running. Free shipping applies within Saudi Arabia only.

International destinations (a fixed fee per order, VAT included, not eligible for free shipping):

  • United Arab Emirates: SAR 35.65
  • Bahrain: SAR 35.65
  • Kuwait: SAR 36.80
  • Oman: SAR 37.95
  • Qatar: SAR 42.55

The shipping fee for your country is shown as a separate line at checkout before you pay.

Order processing

Orders are prepared after payment is confirmed. Business days are Sunday to Thursday, excluding official holidays; orders confirmed over the weekend or on a holiday may ship on the next business day.

Estimated delivery times

The following times are estimates and start from order confirmation:

  • Riyadh: 24–72 hours
  • Jeddah, Taif and Dammam: 48–72 hours
  • Other cities: 3–5 business days

Delivery may take longer during peak seasons or holidays, or because of circumstances beyond our or the delivery partner's control. We will let you know about any significant delay.

For international destinations, delivery times are estimated per country and may be longer than delivery times within Saudi Arabia.

Tracking your order

You can follow your order from the My Orders page in your account, where tracking details appear once the delivery partner provides them. You also receive order update messages.

Address and contact details

Accurate delivery depends on your details: please enter the city, district, street name, building number and any nearby landmark, together with a mobile number you can be reached on. In Saudi Arabia, adding your National Address is recommended. For international destinations, please add the area or region and the postal code where applicable, and a mobile number with its country code.

The address can be changed before the order ships by contacting us; after shipping, changes depend on what the delivery partner can accommodate.

Receiving your order

Please check the parcel on receipt. If the parcel is damaged or the product is not as ordered, contact us as soon as possible with photos showing the issue; the Return & Exchange Policy then applies.

If you cannot be reached at delivery, the delivery partner will try to contact you to reschedule, and we will contact you where needed to arrange delivery again.

Delays and failed delivery

If your order is later than the estimated time, contact us with your order number and we will follow up with the delivery partner. If a confirmed order cannot be delivered to the address given, we will contact you to choose an alternative or refund the amount to the same payment method.

Contact us

For any question about shipping or delivery: