Payment Policy

All prices are shown in Saudi riyals (SAR) and include VAT at 15%. Shipping fees, where they apply, are shown as a separate line, and the final total is displayed at checkout before you pay. If you request a business tax invoice at checkout, the listed prices exclude VAT and 15% VAT is added; the total including VAT is shown before you pay.

The available payment methods are shown on the checkout page and may change from time to time; the options shown at checkout are those that apply to your order.

We never ask for payment through links, messages or transfers outside the checkout page. If you receive such a request in our name, please ignore it and contact us.

Online payment is completed on the secure, encrypted page of our approved payment service provider. Payment details are entered directly with the provider; Livyra Blossom does not see full card details and does not store them on its systems.

Your order is confirmed when we receive payment confirmation from the provider, and you receive a confirmation message.

• If the payment shows as pending, the order updates automatically within a few minutes; please do not pay again.
• If a payment does not go through, nothing is charged and you can try again.
• If you cancel a payment before it completes, nothing is charged and your order is saved so you can pay later.

The amount due is calculated solely by the store from the contents of your order, the offers in force, any discount code applied, shipping fees and VAT. Discount codes are applied at checkout only and under the conditions set out in the Terms & Conditions.

A simplified tax invoice is issued for consumer orders. Businesses can request a tax invoice in the business name at checkout by entering the registered business name and a valid VAT registration number; this choice is final once the order is placed.

Amounts due back to you, whether for a return, a cancellation or an item that cannot be supplied, are refunded to the same payment method used for the order; refunds are not paid in cash. We initiate the refund on our side, and how soon it appears in your account depends on the payment provider or your bank. Return conditions are in the Return & Exchange Policy.

To protect our customers we may verify some orders before fulfilling them, and we may decline an order where fraudulent or abusive use is suspected. In that case any amount paid is refunded to the same payment method.

If you notice a duplicate charge or an amount different from the total shown at checkout, contact us with your order number and the transaction date. We will check with the payment provider and put it right.

For any question about payment or invoices:

• E-mail: info@livyrablossom.com
• Customer Care and Orders: +966 59 673 5292 — WhatsApp
• Complaints and Escalations: +966 54 249 1045
• Riyadh, Kingdom of Saudi Arabia