Store policies

Return & Exchange Policy

We want you to be happy with every order. This policy explains when and how you can return or exchange a product and how refunds are made. It applies to purchases from the Livyra Blossom online store delivered within the Kingdom of Saudi Arabia or to the international destinations available at checkout, and forms part of our Terms & Conditions.

Last updated

Scope

This policy applies to products purchased through livyrablossom.com and delivered within the Kingdom of Saudi Arabia or to the international destinations available at checkout.

Subject to any mandatory consumer rights available under applicable laws and regulations in the Kingdom of Saudi Arabia.

Return window and conditions

You may request a return or exchange within 7 days of the date you receive your order.

To be accepted, the product must be:

  • unopened and unused, with the original seal intact;
  • in its original packaging with all contents;
  • accompanied by the order number.

Items that cannot be returned

For health and hygiene reasons, skincare products that have been opened, used or unsealed cannot be returned or exchanged, unless the product was defective or damaged on arrival or is not what you ordered.

Defective, damaged or incorrect items

If you receive a product that is defective, damaged in transit or different from what you ordered, please contact us as soon as possible after receipt with your order number and photos showing the issue. We will arrange an exchange for the same product or a refund, and in these cases we bear the cost of the return.

How to request a return

  1. Contact us by e-mail at info@livyrablossom.com or by mobile at +966 59 673 5292 within the return window.
  2. Give your order number and the reason for the return, and attach photos of the product where relevant.
  3. We confirm the request and explain how to send the product back.

Please do not send anything before we confirm; unarranged returns may not be traceable.

Inspection and approval

When the returned product arrives we inspect it to confirm it meets the conditions above. If it does not, we will contact you to explain, and the product may be returned to you without a refund.

Subject to any mandatory consumer rights available under applicable laws and regulations in the Kingdom of Saudi Arabia.

Refunds

Refunds are made to the same payment method used for the order. The refund covers the price paid for the returned products, including VAT (15%).

Shipping fees paid on the original order are refunded when the return is due to a product defect, damage in transit or an error on our part.

We initiate the refund once inspection and approval are complete; how soon it appears in your account depends on the payment provider or your bank.

Orders placed with offers, packages or discount codes

If your order was placed under an offer, a package or a discount code and you return part of it, the refund is recalculated so that the items you keep are charged according to the offer terms, or at the regular price where the offer condition is no longer met.

A free item supplied as part of a package must be returned with the package; otherwise its regular price is deducted from the refund. A code discount is apportioned across the items it applied to.

Exchanges

Exchanges are for the same product, subject to availability. If an exchange is not possible, a refund is made under the Refunds section.

Cancelling before dispatch

If you wish to cancel an order that has not yet shipped, contact us as soon as possible with your order number. If the order has not been handed to the delivery partner we cancel it and refund the amount to the same payment method. Once an order has shipped, the return provisions of this policy apply.

Contact us

For any question about returns or exchanges: